Refund policy
Returns
We offer prepaid return labels for domestic orders within 10 days of when you receive your order. Returns are only accepted for socks that are unworn and in new condition with the original packaging tags intact. If you have tried on the socks or removed the tags, they are no longer eligible for return. Once your return is received and accepted, we will process your refund within 5-7 business days. Per our return policy, a $5 restocking fee will be deducted from your refund. If you send back items that do not meet the return requirements, we reserve the right to reject the return. If you would like the rejected return item back, you are responsible for paying the shipping cost to be shipped back to you.
We cannot offer shipping refunds due to late arrival of packages - once packages are sent out delivery timing is out of our control and the responsibility of USPS and UPS.
For international orders, you will be responsible for shipping costs for returns.
As soon as we receive your merchandise, we will process your refund. Please allow 7-14 days for your refund to process. We are unable to offer free exchanges - please return your order and place a new order.
We do not take responsibility for any lost packages during return shipping.
All socks purchased on sale are final.
We reserve the right to reject any returns/exchanges that do not meet our stated requirements.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at EMAIL.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@sockcandy.com and send your item to: 643 N Hayworth Avenue, Los Angeles CA 90048, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to: 643 N Hayworth Avenue, Los Angeles CA 90048, United States
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.